These terms apply to your Recap account and the app at app.recap.io, together the Service. Our website at recap.io is open to anyone. Sections 2, 5 and 14 also apply to the website, and to Recap's emails, support and other published material. The Service is provided by Recap Technologies Limited, registered in England and Wales, company number 11218777, registered office 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ. Our VAT number is GB 289641747.
You accept these terms when you create a Recap account. They cover free accounts and paid subscriptions for individuals, companies and accounting firms. A plan is the set of features you choose; a subscription is the paid, renewing arrangement for a plan. Your subscription begins when you activate it through your account, or as section 6 says for Bitcoin payments.
You are a consumer if you use Recap mainly outside your trade, business, craft or profession, and a business customer if you use it mainly for those purposes. Your legal status depends on your use, not your plan's name. An advisor is an accountant, tax advisor or other professional using Recap for clients. A client is a person or organisation an advisor acts for. If you subscribe for an organisation, you confirm you can bind it, and “you” means that organisation.
If we separately agree additional terms with you in writing, they apply alongside these terms and take priority where they expressly vary them. Professional or engineering services supplied under a separate engagement letter are governed by that letter.
Our Privacy Policy and Cookie Policy explain how we handle personal data. If you are a business customer and we process personal data for you, our Data Processing Addendum (DPA) is also part of this agreement. If you take part in our affiliate programme, our Affiliate Terms also apply.
Key points: paid subscriptions renew automatically until you cancel; you can have a full refund within 30 days of your first subscription or 14 days of a renewal; and we never hold your secret phrase, so keep it safe. This summary is not part of the agreement; the sections below are.
Contents
Recap helps you import transactions, identify assets, track a portfolio and prepare tax calculations and reports. It is built for cryptoassets and UK stocks and shares, and you can run other chargeable assets through it. Recap identifies an asset from the information available, including exchange and market identifiers. That identification can be wrong if the source data is wrong or we make a mistake, and the wrong identity can mean Recap applies the wrong market price or FX rate. We describe features, supported jurisdictions and limits when you subscribe. Wallet screening is available through Recap for Professionals; team features depend on your plan. Recap runs in a current version of a modern web browser; nothing needs installing. We list the exchanges and blockchains we support on our website.
Recap, including the company, the website, the app, our emails, support and anything else we publish, provides software and information, not tax, legal, accounting, investment or financial advice. Recap Technologies Limited is not authorised or regulated by the Financial Conduct Authority and is not a member of ICAEW, CIOT or any other professional tax or accountancy body. Recap calculations and reports are working papers for you or your advisor. They are not filings and we do not submit them to HMRC or any other tax authority. We do not act as your tax agent. We do not make representations to HMRC, or to a firm's clients, on your behalf. Check your imported data, classifications and reports before relying on them or making a filing, and get professional advice where you need it. Advisors remain responsible for their professional judgement and their work for clients.
Exchanges, blockchain data services, market-data and FX sources can supply incomplete or incorrect data, change how they work or stop supporting a connection. Recap's asset identification depends on that data. We provide Recap with reasonable care and skill, but we cannot promise that third-party data is complete or correctly identified, or that those services stay available. If Recap itself is faulty, your legal rights are unaffected.
Maintenance, faults and events outside our reasonable control may interrupt access. We will give notice of material planned interruptions where reasonably practicable and take reasonable steps to resolve faults.
The person who creates an account must be at least 18. Keep your email and billing details accurate, protect your login credentials and use a separate account for each person. Use team and sharing features to give others access.
Tell us promptly at hello@recap.io if you suspect unauthorised access. You are responsible for use you authorise and for taking reasonable steps to secure your account. You are not responsible for unauthorised activity caused by our failure to meet this agreement, or that you could not reasonably have prevented.
When connecting an exchange, create read-only credentials. Do not grant trading or withdrawal permissions. You can disconnect an exchange in Recap or revoke its credentials at the exchange. You must have the right to upload information and connect accounts.
The app encrypts your stored portfolio contents on your device before they reach our servers. Your secret phrase protects access to the encryption keys. We do not hold your secret phrase and cannot recover it for you. Keep a secure copy and protect your devices.
If you lose your phrase and no authorised person or device still holds the necessary keys, you may permanently lose access to your encrypted portfolio. If you belong to a team, another administrator of that team can reactivate your membership after you generate a new secret phrase, provided they still hold the necessary keys. A portfolio with no remaining key holder cannot be recovered. Where your team supports multiple members, keep at least two people who each hold their own secret phrase so that access can survive one member losing theirs. Recovering your login password does not recover encryption keys.
Sharing gives a recipient access through encrypted keys without giving them your phrase. If you turn on the Share data with the Recap support team setting for a portfolio, authorised Recap staff receive read access to that portfolio to resolve your issue. The setting shows whether your team has a support-sharing arrangement; it does not list which portfolios are shared. Turning it off ends support access to all portfolios shared by that team. If you stop sharing, the recipient loses access from then on; anything they downloaded while they had access stays with them.
Encryption covers your stored portfolio. We have to handle some information in readable form for Recap to work: the wallet addresses and exchange connections we use to fetch your transactions, the transaction data and balances that pass through our connection and proxy services, screening results, your account details, and anything you send us in a support message or bug report. The Privacy Policy explains this in detail.
You must not:
Access Recap only through the interfaces we provide. We do not currently offer an API. Do not use bots, scrapers or unofficial software clients to pull data or bypass plan limits.
Advisors may use their plan for clients and recharge subscription fees to them. This does not allow resale of the software itself.
We and our licensors own the Service. We give you a non-exclusive, non-transferable right to use it within your plan and this agreement. The information you put into Recap stays yours. You may copy, store, share and submit Recap's calculations and reports for your own tax, accounting and professional records, and to give them to your accountant, advisor or a tax authority. You allow us to store, process and transmit your information so that we can provide the Service.
If you give us feedback or suggestions, we can use them to improve Recap without paying you. Feedback does not include your portfolio or client data.
Before you activate a paid subscription, we will show the price, billing period, features and limits and let you review and correct your details. Prices include VAT unless a price is marked ex VAT; where a price is marked ex VAT, checkout shows the VAT-inclusive total before you pay. Payment is due in advance for each subscription period. We will email you a receipt confirming your subscription, with a link to these terms. The contract is in English. We keep a record of your subscription, which you can see in your account, and will send you the version of these terms you accepted on request.
Paid subscriptions renew automatically for the billing period shown when you subscribe unless you cancel before renewal. We show the recurring charge and how to cancel before you subscribe, and we send a reminder at least 7 days before each renewal.
You can stop renewal through your account's subscription controls. If you cannot access them, email hello@recap.io before renewal and we will help you cancel. We do not require cancellation by telephone.
Price changes apply only to future subscription periods, with at least 30 days' notice. You can cancel before the new price takes effect. If you change plans, we will show when the change takes effect and any charge or credit before you confirm. A promotional code, if we offer one, applies only to the first invoice it is used on, unless the offer says otherwise. We charge later invoices at the then-current price for your plan.
If payment fails, we will notify you and give you a reasonable opportunity to resolve it before restricting paid features. We will consider a good-faith dispute before taking action.
You can also pay in Bitcoin by arrangement with our support team. We will send you an invoice in pounds sterling stating the price including any VAT, the subscription period, and the Bitcoin amount and address to pay; the Bitcoin amount is valid for 24 hours. You pay the network fee. Your subscription starts when we confirm receipt of your payment by email. A subscription paid this way does not renew automatically; it ends at the end of the period unless you arrange another payment. The refund rights in section 7 apply. A refund returns the Bitcoin amount you paid to an address you give us, not the sterling invoice value and not any later change in the pound value of that Bitcoin. You pay any network fee on the return.
You can request a full refund within 30 days of your first paid subscription starting, or a full refund of a renewal payment within 14 days of that renewal. Ask for the refund through the in-app chat or by emailing hello@recap.io; no reason is required. Refunding a subscription ends the paid access covered by that payment. You can stop future renewals through your account without requesting a refund.
This guarantee applies to consumers and business customers, including companies and accounting firms. It is additional to your legal rights.
You also have a legal right to cancel within 14 days of starting your paid subscription, without giving a reason. To cancel and receive a refund, tell us clearly that you wish to cancel, through the in-app chat or by emailing hello@recap.io. Any clear statement will do; you do not need to use a particular form. We will acknowledge your cancellation by email and refund you within 14 days. Stopping renewal in your account settings is different: it keeps your paid access until the end of the period you have paid for and does not ask us for a refund. You can start using Recap straight away without losing this right, and if you cancel within the 14 days we refund the full amount with nothing deducted for the days you used it.
We will make refunds due under this section within 14 days of your request, using your original payment method unless you agree otherwise, without a refund fee.
If you stop renewal without asking for a refund, paid access continues until the current period ends, so download any reports or exports you need before then. Your account then continues on the free plan. On the free plan you can still see your imported transactions; tax calculations, reports and exports need a paid plan. Cancelling renewal does not delete your account or portfolio.
Apart from the guarantee, your legal rights and the other refunds this agreement promises, we do not refund the rest of a period just because you stop using Recap.
This section applies if you use Recap with a team, an advisor or clients.
Portfolios belong to a team, the workspace in the app that holds them; a team's administrators are the members who manage its membership and access, called owners or admins in the app. A business customer's authorised users are the people it allows to use Recap on its behalf, each with their own account. Where a person uses their account as a member of a business customer's team, the business customer is the customer for that use and is responsible for it; the member remains responsible for keeping their account secure and using it lawfully. Paying for a subscription does not by itself give you control of a portfolio, and access permissions inside Recap do not decide who is legally responsible for personal data; the Privacy Policy explains that.
An advisor you share with may use information to provide services and meet professional obligations, under their own engagement terms and privacy notice. Where an advisor creates a client's portfolio within its team, that team controls access. A client who creates an account accepts these terms for their own use; the advisor does not accept them on the client's behalf.
Business customers are responsible for their authorised users, their professional obligations and their lawful authority to provide and use other people's information. They must give appropriate privacy information and establish the lawful bases and safeguards the law requires. The DPA applies to processing we perform on their behalf, including a business's own portfolio where that processing involves personal data.
If an advisor and a client disagree about who should have a portfolio, we cannot settle that for you. We can change access only where the person asking has the authority to ask and it is technically possible; a portfolio cannot currently be moved from one team to another, only shared, and we cannot read or recover a portfolio without the keys. Individuals' data protection rights are handled under the Privacy Policy whatever the dispute.
This section applies to customers of Recap for Professionals.
Wallet screening is available only through Recap for Professionals, for professional firms screening on behalf of their clients. You instruct us to run it and we act as your processor; the Privacy Policy and the DPA explain what that means. It highlights addresses and transfers associated with risk information supplied by HopTrail. A flag may relate to someone the person you are screening for dealt with, not to that person. Results can be incomplete, wrong or out of date, and you must judge them yourself.
You may use screening results for your own professional work, including reports to the client concerned and records needed for your legal or regulatory obligations. You must not resell screening access, extract or reconstruct HopTrail’s underlying datasets or algorithms, or use the results to build or supply a competing screening service, except to the extent applicable law gives you a right we cannot exclude.
Screening does not verify identity or determine whether dealing with someone is lawful. It does not replace due diligence, investigation, record-keeping or your legal and professional obligations. You cannot treat Recap as a third party you rely on for customer due diligence under regulation 39 of the Money Laundering Regulations 2017. Recap has no duty to monitor wallets or customers.
Keep your own record of the results and evidence you need. We do not keep records for you to meet your own regulatory retention periods. We store results without any link to the account that asked for them, so we cannot find one from your account: give us the result reference held in your portfolio and we will help.
We comply with data protection law, keep appropriate security measures in place and limit staff access to what their work requires. Where we process personal data for a business customer, the DPA sets out our obligations, including telling you about a data breach.
We will never sell your portfolio or client information, or use it to train general-purpose AI models. Our support and error-monitoring tools may use AI to help answer questions or diagnose faults, and product feedback you submit is summarised with AI; the Privacy Policy explains this.
If you are a business customer, each of us will keep the other's confidential information confidential, use it only for this agreement, and share it only with people and providers who need it and are bound to protect it, or where the law requires disclosure. Confidential information means information marked confidential or that a reasonable person would treat as confidential, including portfolio contents, client information and pricing. This does not cover information that is public, that the receiver already knew or developed independently, or that it lawfully received from someone else without restriction. The duty lasts as long as the information stays confidential.
You can delete your account in settings, or ask us for help. The app shows the deletion date, and you can change your mind before it. Download anything you need first: exports and reports need a paid plan, and we cannot produce them for you because your portfolio is encrypted with keys we do not hold. Deleting your account permanently deletes the portfolios in any team that closes with it; portfolios that another team or advisor controls are not deleted.
You may end an affected subscription if we materially breach this agreement and cannot put it right, or do not do so within 30 days of your written notice. We will refund prepaid fees for its unused part. This is additional to any consumer right to an earlier or different remedy.
We may restrict access where reasonably necessary for serious breach, overdue payment, unlawful use, security risks or compliance with law. We may also refuse, restrict or end access where we reasonably believe the Service is being used in connection with sanctions evasion, money laundering or criminal property. That is a right to refuse a particular use or customer. It is not a duty to monitor wallets, transactions or customers, and Recap does not undertake customer due diligence for you. We will explain a restriction where lawful, allow an opportunity to put matters right where practicable, keep restrictions proportionate and restore access when the reason is resolved.
We may terminate for material breach unresolved 14 days after notice, or immediately where it cannot be remedied or continued access would be unlawful or create an immediate serious risk. For another reason, we may close your account on at least 30 days' notice and refund prepaid fees for the period we will not supply. If you are a consumer and we end your subscription because you broke these terms, we refund the unused part of the period, less any loss your breach directly caused us that we can show; we will not deduct a loss and also claim it from you separately.
If we close your account on notice, use the notice period to download your data. We cannot decrypt or retrieve a portfolio for you, so anything you have not downloaded when the account closes is lost. If we have to restrict access immediately, we will tell you whether and when you can sign in to download your data.
Cancelling a subscription, closing your account and asking us to erase your personal data are three different things. The Privacy Policy (and, for business customers, the DPA) explains what each one does and which billing records we have to keep afterwards.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, including consumers' statutory rights and individuals' rights to compensation under data protection law.
We are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. A loss is foreseeable if it is an obvious consequence or we and you knew it might happen when the agreement was made. You must take reasonable steps to avoid or reduce loss. Asking you to check your reports (section 2) does not remove our responsibility if our software gets something wrong.
If Recap is faulty or not as described, consumer law entitles you to have it put right, or to a price reduction or refund, depending on the problem. Contact us and we will sort it out.
We will provide the Service with reasonable care and skill and materially in accordance with its description. You remain responsible for independently checking outputs and for your professional decisions and filings. We do not guarantee uninterrupted or error-free operation. Apart from the promises in this agreement, and to the extent the law allows, we exclude all other conditions, warranties and terms implied by statute or common law, including any implied term that the Service is fit for a particular purpose.
Subject to the liabilities we do not limit, neither party is liable to the other for lost profit, revenue, business opportunity or goodwill, or indirect or consequential loss. Reasonable costs of restoring or reconstructing data lost through breach or negligence remain recoverable, subject to the following limits.
Our total liability to you for all claims in a contract year, other than those in the next paragraph (ordinary claims), is limited to the greater of £1,000 and 150% of the fees you paid or owed for that year.
For claims arising from our breach of the confidentiality obligations in section 10, a personal data breach caused by our breach of sections 3 to 5 of the DPA, or our processing of personal data contrary to section 2 of the DPA, the limit is instead the greater of £500,000 and the ordinary limit. Other claims, including loss or unavailability of data caused by a fault in the Service, are ordinary claims.
These are alternative ceilings, not additional ones. Our combined liability for every claim in a year cannot exceed the higher limit, and ordinary claims within that total cannot exceed the lower one. A contract year runs for 12 months from your first paid subscription date (or, for a free account, from when you created it) and from each anniversary. A claim belongs to the year in which the first event behind it happened; anything after the agreement ends belongs to the last contract year. Fees you owe remain payable.
If you are a business customer, you must bring any claim within 12 months of the date you became, or ought reasonably to have become, aware of the facts giving rise to it, and in any event within three years of the event. That window does not apply to consumers, to the liabilities we do not limit, or where a shorter mandatory period applies.
If you are a business customer, you will cover Recap against a third-party claim arising from information you or your users put into Recap, from use of Recap in breach of this agreement or the law, or from your instructions about a client or another person, except to the extent the claim is caused by our breach or negligence. This does not require you to cover a claim that Recap's software produced a wrong calculation.
If you are a consumer, you give us no indemnity. Your ordinary responsibility at law for your own unlawful acts is unaffected, as are your statutory rights.
We may change the Service or these terms to comply with law, address security issues, maintain or improve the Service, or reflect changes to its supply. We will give at least 30 days' notice of a materially disadvantageous change, explain why and state your cancellation rights. Shorter notice applies only where necessary for law or urgent security issues.
If a change materially reduces paid features during a period already paid for, you may end the affected subscription before it takes effect and receive a refund for the unused part. Changes to these terms that are worse for you take effect at your next renewal or, if your account has no renewal date, 30 days after our notice, unless you agree to them sooner or the law requires an earlier date. If a change we have to make earlier is materially worse for you, you can end the subscription and we refund the unused part.
Clarifications and changes favourable to you may apply earlier. The notice will state the effective date.
Neither party is responsible for delay caused by events outside its reasonable control if it takes reasonable steps to reduce the effects. Your refund rights for a paid service we cannot supply remain. If an interruption continues for more than 30 days, you may end the affected subscription and receive a refund for its unused part.
We may transfer this agreement to a purchaser of our business if it assumes our obligations and your rights are not reduced. We will tell you. If the transfer materially disadvantages you, you may end the subscription with a refund for its unused part. You may transfer your subscription only with our written agreement.
If any part of these terms turns out to be unenforceable, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. The terms about data protection, confidentiality, intellectual property, liability and money already owed continue after this agreement ends. Nobody other than you and us has rights under this agreement.
These terms and the documents they refer to are the whole agreement between us, but they do not exclude anything the law makes binding on us, or our liability for fraud. Business customers confirm they have not relied on any statement outside this agreement, except a fraudulent one.
Contact hello@recap.io for support, refunds, cancellation, complaints or contractual notices, or write to our registered address above. Use dataprotection@recap.io (our Data Protection Officer) for data protection. We send notices to your account email address.
If you have a complaint, tell us and we will try to resolve it. We will acknowledge it within 30 days, investigate it and tell you the outcome; data protection complaints follow the process in the Privacy Policy. If we cannot resolve a consumer complaint, we will tell you about alternative dispute resolution options. We are not currently a member of any scheme.
English law governs this agreement. Business customers and Recap submit to the exclusive jurisdiction of the courts of England and Wales. Consumers may also bring proceedings where the mandatory law of their home country allows; consumers in Scotland or Northern Ireland may use their local courts. Mandatory protections in a consumer's country of residence remain unaffected.