Cookie Policy
1. What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently, enhance user experience, and provide information to the site owners.
Cookies allow us to:
- Track user activities and preferences during the use of our Service.
- Provide personalised features and content.
- Analyse how users interact with our website to improve functionality.
- Prevent fraudulent activities during payment processing.
2. Types of Cookies We Use
We use the following types of cookies on our Service:
- Essential Cookies: These cookies are necessary for the website to function and cannot be switched off. They are usually set in response to actions you make, such as logging in or filling in forms. Without these cookies, certain parts of the website may not work properly.
- Analytics Cookies: These cookies help us understand how visitors interact with our website. They track metrics such as pages visited, time spent on pages, and other traffic data. The data collected is aggregated and anonymised to improve website performance and user experience.
- Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalisation. For instance, they may remember your preferences (such as language settings) or log-in details for faster access.
- Security Cookies: These cookies are used to ensure the security of our website and services, helping prevent fraud and protecting users during payment processes.
- Advertising Cookies (if applicable): These cookies may be used to build a profile of your interests and show you relevant ads on other websites. They do not directly store personal information but are based on uniquely identifying your browser and device.
3. Third-Party Services Using Cookies
In addition to the cookies we use, some third-party services we rely on also place cookies on your device. These third parties help us deliver our Service effectively and securely. Below are some of the third-party services we use, each of which may set their own cookies according to their privacy and cookie policies:
- Auth0: Used for authentication and user management, enabling secure logins. https://auth0.com/privacy
- Chargebee: Used for subscription management and billing. https://www.chargebee.com/privacy
- Intercom: Used for customer communication and support. https://www.intercom.com/legal/privacy
These third parties may use cookies to collect information such as your device information, browser details, and interaction with the Service. Please consult their respective privacy policies for more detailed information on how they use cookies.
4. Managing Cookies
You can control and manage cookies through your browser settings. Most web browsers automatically accept cookies, but you can modify your browser settings to block or delete cookies if you prefer. Please note that disabling cookies may affect your experience of our Service and certain features may not function as intended.
To manage cookies in your browser:
- Google Chrome: Chrome Cookie Settings
- Mozilla Firefox: Firefox Cookie Settings
- Safari: Safari Cookie Settings
- Microsoft Edge: Edge Cookie Settings
For more information about managing cookies, visit https://www.allaboutcookies.org/.
5. Changes to This Cookie Policy
We may update this Cookie Policy periodically to reflect changes in the types of cookies we use or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we will update the "Last Updated" date accordingly.
6. Further Information
For more information about how we collect and process your personal data, including how cookies relate to personal data, please review our Privacy Policy.
If you have any questions about our use of cookies or your privacy, you can contact us at:
- Email: dataprotection@recap.io
- Data Protection Officer: Daniel Howitt
- DPO Contact: data-protection@recap.io
- Address: 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ.
- ICO Registration Reference: ZB735084